In most cases, parcel status stop updating because of a short delay in shipping or a delay in tracking information updates in the express tracking system. Normally, it will not be more than 2 days.

However, if your parcel status has not been updated for more than 2-3 days, to check if there is any problems with your delivery, please check the tracking page or contact our customer service.

For convenient and reliable express service experience, we strongly recommend you to register your Flash Express account.

If you are the sender, you can check your tracking number in the confirmation message or email after the parcel has been collected. If you accidentally delete the email or did not receive the confirmation message, you can log in your Flash Express account on the official website or APP and find your tracking information at [My shipments].

If you are not the sender, please contact the sender for the tracking number or status of the package.

1. Please first check whether the format of Flash Express tracking number you entered is correct : TH+ 13 or 14 characters(numeric number and English letters)， for example, TH0915EKX18T2D ;

2. If you have ever changed your tracking number, please enter the new tracking number to track.

If you still receive invalid message, please contact our customer service 1436.

You can track parcel status via 3 main Flash channels. Express as follows

1. Flash Express mobile application

2.You may refer to our tracking page or [Shipping - My shipments] to track the shipment status via our website Flash Express

3. Call Center 1436

To track your parcel, you'll first need to enter your Flash Express tracking number into the tracking blank box, for example, TH0915EKX18T2D, and then click "Search".

1. The package has been collected, but no delivery point, you can contact the Courier who collects your package to modify.

2. You can modify the detailed address via [APP-My shipments- On the way], but province, district and sub-district are not allowed to modify.

3. If the parcel is already on the way, you can also contact the customer service 1436 to ask if it can be changed.

We strongly recommend you to double check the information carefully when sending out the parcel, in order to ensure that your parcel arrives on time and accurately.

Parcel inspected by Government agency

1. All parcels must be complied with all laws and regulations, including the Customs rules.

2. We reserve the right to open and investigate a parcel without prior notice. If the parcel is considered as dangerous or illegal goods.

3. In case of Police officer, Government agency or Customs officer have an attention to open and inspect the parcel, we must strictly comply with the instructions of the inspector.The company reserves the right to interpret unopened and unchecked packages.

4. According to Clause 3, In case of Police officer, Government agency or a Customs officer have an attention to open and inspect the parcel, we reserve the right according to following details:

  a. Flash will not responsible for any damage or uncontrollable situation that might impact the parcel during inspection process.

  b. For a parcel which is inspected, the parcels will not cover by Insurance Policy. In case that the parcel is legal, company will review on a case-by-case basis.

  c. For a parcel which is inspected or seize by Police officer, Government agency or Customs officer, the company will inform the customer of the package status on the waybill status. The customer needs to go to the government agency to retrieve the package.

The recipient can download the Flash Express APP and change the delivery date via [My Shipments - Sent to me].

Please note that there is no additional charge for delayed delivery.

The following reason may cause your parcel to a failed delivery:

1. Parcel rejected by recipient

2. Wrong recipient address

3. Could not reach recipient due to wrong contact number

4. Other force majeures

For the parcel that fail to delivery, it will be delivered to local branch. If no one pick up the parcel for long time, Flash Express will settle it according to the relevant terms and conditions. Please contact the courier who collects your parcel and request second delivery or return the parcel to the place of dispatch. 

Our courier will contact the recipient in advance to confirm whether the recipient is available to sign for the parcel.

If the recipient is not at home, we will ask the permission to deliver the parcel to the recipient's family, friends or neighbors.

If there is no one else to pick up the parcel, the recipient can change the delivery date and we will deliver it again.

If we are unable to contact the recipient, we will return the parcel to the sender. For details, please refer to our terms and conditions.

If you have a Flash Express account, you can get the proof of delivery through the following channels:

(1) Log in the official website and check the logistic information, which include the proof of delivery;

(2) Download Flash Express APP and check the logistic information, which include the proof of delivery;

In the rare case that the proof of delivery is not available online, please contact our customer service. 

1. The package has been collected, but no delivery point, you can contact the Courier who collects your package to modify.

2. You can modify the detailed address via [APP-My shipments- On the way], but province, district and sub-district are not allowed to modify.

3. If the parcel is already on the way, you can also contact the customer service to ask if it can be changed.

We strongly recommend you to double check the information carefully when sending out the parcel, in order to ensure that your parcel arrives on time and accurately.

There are several possible reasons why the COD hasn't been received:

1) The names of the ID card and the bank account do not match;

2) The picture of the bank card which you upload is not clear;

3) The picture of the ID card which you upload is not clear;

4)Your COD account has not been approved;

5) The COD package has not been signed yet.

To solve the above problems, you may try the following solutions：

1) For all COD remittance issues, you can take a screenshot of your capture statement and send it to "all_cod@flashexpress.com", our staff will deal with it promptly.

2) Click [Me>>>Settings>>>Personal Information] inside Flash Express APP to modify your bank account information by yourself.

3) Call customer service at 1436 for consultation and modification of ID information.

4）After the parcel is signed for, COD payment will be remitted on the next day, please kindly wait as the specific arrival time refers to the time limit of the remittance bank.

We have account cancellation function in Flash Express APP for IOS clients, you could find the cancellation button in [Me>>>Settings] page. If you cannot find the button, please UPGRADE the version first.

Points in Flash Family are valid only for 12 months, e.g. All points earned in January this year will be expired and can be redeemed until January 31 in the following year. After the expiration, you will not be able to redeem any privileges, please redeem your points ASAP. You can visit Profile——Flash Family in APP for further information.

You can check your COD payment status and details via Flash Express APP by click【Profile >>>COD receipt calendar】

You can re-edit your COD information on [APP - Setting - Personal/Customer information].

In case of damage or loss of the parcel during shipping, please make a claim within 7 days after you sign for the parcel. For example, if the parcel is signed and received at 17:00 on August 1, the limitation period for claim is 7 days. The parcel must be applied for claim before 17:00 on August 8. An overdue will not be accepted.

You can make the claim through the following channels:

1. Apply through APP

2. Apply through the link: Claim

3. Apply through email: Claim@flashexpress.com

For more details, please refer to Flash Express claim liability statement.

The required information to apply for claim is as follows:

【Lost Type】

1. Copy of ID card

2. Copy of the front page of the bank passbook

3. Chat record of transaction or declaration of value

4. Picture of the lost item

【Damage Type】

1. Tracking Number

2. Product name

3. Value of damaged goods

4. Picture of the completely damaged product or partially damaged product

5. Left, right, top and bottom side pictures of the parcel

6. Picture showing the packaging of the product inside. including the placement of products in the box

7. Pictures of damaged products

【Shortage Type】

1. Tracking Number

2. Name of the missing product

3. Value of missing goods

4. Left, right, top and bottom side pictures of the parcel

5. Picture or video while unpacking the parcel (if any)

6. Image of the weighing of the received parcel (required)

7. Picture of the missing product

Remark : Conditions of warranty claim according to the actual maximum not exceeding 2,000 baht (not including the transportation fee). The company reserves the right to consider compensation for damages. The company will not accept a claim if your parcel does not meet the company's requirements. Users can check the terms and conditions of service through the

You can check your claim process through [APP - Apply for claim - View compensation details].

1. Please submit the claim information within 7 days after you sign for the package. We will process as soon as possible after we receive the claim information.

2. Flash's liability for the damage caused by each shipment is limited to the direct loss and shall not exceed the limit per kilogram specified. Flash shall not be liable for any other loss or damage (including but not limited to loss of profits, income, interest and future business), despite it is specific, indirect or Flash is aware of the risk of such loss or damage. For the domestic shipping, Flash is not liable for any shipments exceeding 2,000 baht/shipment.

3. Please note that all claims will be assessed in accordance with our terms and conditions.